Pick, pack and ship — the part we do better than a warehouse you rent by the pallet
Order in, box out, tracking back to your store. With a photo record when something goes wrong, and a named contact when you need one.
| Metric | Commitment | How it is measured |
|---|---|---|
| Order handling time | 24–48 hours | From order sync to carrier scan |
| Order accuracy | 99.5%+ | Zero-error picks / total orders |
| Inventory accuracy | 99%+ | Cycle count vs system of record |
| Receiving discrepancy report | Same day | Sent with photos on arrival |
| Support response | < 1 business day | Email, in English or Chinese |
What actually happens to your inventory
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Inbound booking
Tell us what's coming and when. We confirm the delivery window, dock availability and any receiving requirements before your freight leaves China.
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Receiving & check-in
Cartons are counted, scanned and condition-checked. We match against your packing list and send a same-day discrepancy report with photos if anything doesn't line up.
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Put-away & system setup
Goods are located in racking and mapped to your SKUs. Barcodes, dimensions and weights are recorded so that shipping rates and box selection are correct from day one.
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Order intake
Orders sync from your store automatically, or arrive by API, SFTP or file. We validate address and stock before picking, so a bad address is caught before it becomes a reship.
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Pick, pack, ship
Pick by SKU and batch, pack to your SOP with your materials, apply the right carrier service and label, then scan out to the carrier.
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Tracking back to your store
Tracking numbers are pushed back to your platform automatically, so your customers get their shipping confirmation without you touching anything.
Amazon FBA prep and inbound
Amazon changes its prep requirements regularly, and a rejected shipment costs you weeks. We prep to the current requirement set and hand off directly to the FBA carrier.
- FNSKU labeling, including barcode covering where required
- Poly bagging with suffocation warning labels
- Bubble wrap and fragile handling
- Expiration date labeling for consumables
- Carton labeling, box IDs and shipment plans
- Direct handoff to the FBA carrier — pallet or small parcel
FBA prep vs FBM from our warehouse
Many brands run both at once. The right split depends on how much control you want over inventory and how much you want to pay Amazon for storage.
We'll model both options against your volume before you commit to either.
What you receive for every returned unit
You set the rules once; we apply them on every unit. Anything that doesn't fit the rules gets escalated to you with photos instead of being guessed at.
Returns that come back to revenue instead of a landfill
Returns are where most 3PL relationships quietly fall apart — units disappear, grading is guesswork, and nobody can tell you where a specific item went. We photograph every unit and give you a disposition for each one.
- Returns land at the same warehouse that shipped them
- Sellable units restocked and back on sale the same week
- Re-labeling for FBA resale as a standard option
- Certificate of destruction available for disposal
When your product isn't a shoebox
Oversized & non-standard
Furniture, equipment and out-of-gauge cargo handled with the right equipment, not a promise that it'll fit.
Temperature-controlled
Climate-sensitive inventory stored in our Calgary facility rather than a general-purpose dock.
Dangerous goods, classes 2–9
Handled by our licensed DG team with IMDG and IATA documentation. Tell us early — not every facility can store DG.
Send us a SKU list and we'll quote it in a day
We'll tell you what we can do, what we can't, and what it costs — including the parts we'd recommend you keep elsewhere.