Terms of Service
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1. Scope
These terms govern your use of this website. Warehousing, fulfilment and freight services are provided under a separate written service agreement or quotation accepted by you. Where the two conflict, the signed service agreement prevails.
2. Quotes and rates
Rates published on this website are indicative and exclude carrier postage, duties, taxes and any custom work described in a written quotation. Quotations are valid for 30 days unless stated otherwise.
3. Your responsibilities
- Provide accurate product data, SKU information, dimensions and weights.
- Ensure goods are lawfully importable and are not prohibited or restricted in the destination jurisdiction.
- Declare dangerous goods, lithium batteries, temperature requirements and other special handling needs before shipment.
- Pack goods for transit, and label cartons in accordance with the inbound instructions we provide.
4. Prohibited goods
We do not accept illegal goods, counterfeit goods, unlicensed pharmaceuticals, live animals, human remains, or hazardous materials outside classes 2–9 declared and approved in advance. We may refuse, hold or dispose of non-compliant goods and recover the associated costs.
5. Storage, late payment and lien
Storage is billed monthly in advance or arrears as stated in your quotation. Where an invoice remains unpaid beyond the stated terms, we may suspend services and, after written notice, exercise a warehouseman's lien over goods held — including sale or disposal to recover outstanding amounts, to the extent permitted by applicable law.
6. Liability
Our liability for loss or damage to goods is limited as set out in your service agreement and, where applicable, by the conventions and carrier terms governing the leg on which the loss occurred. We are not liable for indirect or consequential loss, including lost profit or lost sales. Goods are not insured by us unless expressly agreed in writing; you are responsible for arranging cover.
7. Service levels
Handling and accuracy targets published on this website are service commitments, not guarantees, and are measured as described on the relevant page. Peak season, carrier disruption, customs action and events outside our reasonable control may affect performance.
8. Intellectual property
Content on this website is owned by us or licensed to us. You may not reproduce it commercially without written permission. Your brand assets remain yours; you grant us a limited licence to use them solely to provide the services.
9. Termination
Either party may terminate a standard fulfilment arrangement on 30 days' written notice, subject to payment of outstanding charges and collection of goods within the agreed removal period. Goods remaining beyond that period may incur storage and, ultimately, disposal costs.
10. Governing law
These terms are governed by the laws of the jurisdiction stated in your service agreement, and the parties submit to the non-exclusive jurisdiction of its courts.
11. Contact
Questions about these terms: hello@bjdfulfillment.com.